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PLEASE NOTE:

THIS IS AN IMPORTANT DOCUMENT. IT IS A LEGAL CONTRACT BETWEEN YOU AND US. PLEASE DO NOT AGREE TO IT UNLESS YOU HAVE READ AND UNDERSTOOD IT AND ANY DOCUMENT MENTIONED IN IT. WE RECOMMEND THAT YOU CONSULT A LAWYER. YOU SHOULD ALSO HAVE THE DOCUMENT TRANSLATED INTO YOUR NATIVE LANGUAGE IF NECESSARY. IF YOU NEED ANY CLARIFICATION, PLEASE ASK US, AND WE WILL ENDEAVOUR TO HELP, BUT WE CANNOT GIVE YOU LEGAL ADVICE. WE REGULARLY UPDATE OUR TERMS AND CONDITIONS. IT IS YOUR RESPONSIBILITY TO KEEP UP TO DATE.

Introduction

These terms of use (together with any documents referred to in them) tell you about the terms on which you may make use of our website www.neatnatty.com (the Site) and/or our mobile application (the App) and the connection service that we provide through them.

By using Neat Natty (including downloading the App), you confirm that you have read and accepted these terms of use and agree to comply with and be bound by them. If you do not agree with them, you must not use Neat Natty. Please note that these terms of use do not apply to any cleaning or other services that you provide to Users (as defined below).”

Other applicable terms

These terms of use refer to our privacy and cookie policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Neat Natty you consent to such processing, and you warrant that all data provided by you is accurate.

Information about us and how to contact us

Neat Natty is a technology platform, accessed through the Site or the App, that connects users (Users) with third-party providers of cleaning services and certain other services as listed on the Site such as you (Service Providers). It enables Users to engage the services of a Service Provider in their area for the provision of those services (Services).

If you wish to contact us in writing, have a complaint, or are required to give us notice in writing, you can send this to us by email at hello@neatnatty.com

Registration by the Service Provider

You acknowledge that, in determining whether to include you on the Site as a potential supplier of Services, we rely on the accuracy and completeness of the information supplied by you during the registration process. You therefore confirm that all such information is accurate and not misleading and that we may use it to carry out any of the searches or checks referred to below.

You also confirm that you possess all approvals and authority (including the necessary immigration status and insurance) required to work in the United States on a self-employed basis, particularly to provide Services to Clients.

You authorize us and/or any of our appointed agents to carry out all necessary searches, including searches of consumer credit records, in order to verify the information, you have provided.

You also authorize us and/or our appointed agents to perform Basic Disclosure and other checks, together with any other relevant criminal record searches we consider appropriate.

You must promptly disclose to us all matters which are material to your ability and suitability to provide Services to Users, as well as any material changes thereto.

Relationship between the parties

If we decide in our absolute discretion to include you on the Site as a potential supplier of Services, your inclusion on the Site will be subject to these terms of use. In such case, you authorize us to act as a booking agent for you whereby we will process bookings and contractually commit you to supply Services to Clients based on these terms of use.

You will act as an independent contractor and will not be our employee. You shall be fully responsible for any tax and national insurance and social security contributions and any other liability, deduction, contribution, assessment, or claim arising from, or made in connection with, these terms of use or your provision of the Services. You shall indemnify us against all reasonable costs and expenses and any tax, penalty, fine, or interest incurred or payable by us in connection with, or consequence of, any such liability, deduction, contribution, assessment, or claim other than where such liability, deduction, contribution, assessment or claim arises out of our negligence or willful default. We may, at our option, satisfy such indemnity (whether in whole or in part) by way of deduction from any amounts due to you from us under these terms of use.

Changes to these terms of use

We may revise these terms of use at any time, and you should check these terms of use from time to time to take notice of any changes we have made, as they are legally binding on you. We may also notify you of any changes by email. If you do not agree to any such changes, please stop using Neat Natty and (if applicable) delete the App from your Mobile Device.

Services

If you accept a contract with a particular Client, whether on a one-off or other basis, you agree to supply services to that Client in accordance with these terms of use. You acknowledge that, notwithstanding your obligations to us herein regarding the standard of such Services, you will contract directly with each Client for the supply of Services and, in the event of a dispute with the Client, your recourse is against the Client and not us.

If you cause any damage to a Client’s property in the course of providing the Services to them, you will be fully responsible for such damage and will reimburse the Client accordingly. You therefore agree that, for so long as you are providing Services to Clients, you take out and maintain in force with a reputable insurer appropriate general liability insurance cover in respect of any such damage.

You promise that you have the necessary skills to supply the Services.

You shall supply the Services in accordance with a high degree of professionalism and the highest industry standards. If cleaning work is not done up to a satisfactory standard, you agree to go back and complete the cleaning to the necessary standard at your own expense. In circumstances where you are unable to go back to complete a re-clean or the customer refuses for you to go back to complete a re-clean, a refund may be provided to the customer, which will be deducted from the amount owed to you.

You shall comply with all applicable laws and regulations in the provision of the Services and otherwise in connection with these terms of use.

You shall agree with the relevant Client as to the provision and procurement of materials required by you to provide the Services to that Client. We are not responsible for the provision of any tools, equipment, or materials. The Client may have requested cleaning supplies to be provided when using the Neat Natty platform, if this is the case by accepting the job you understand that providing supplies will be an expected part of the Client and the Service Provider (you).

You acknowledge that we will notify you of any User cancellation by at least one of the following methods: mobile app, email, phone, WhatsApp or SMS communication. It will be your responsibility to monitor these frequently to ensure you are up to date on your bookings.

If you have to cancel a scheduled booking or are otherwise unable or unavailable to attend the agreed location to provide the Services requested, you must notify us and the relevant Client by email or telephone as soon as possible and without undue delay. If you fail to attend the agreed location at the scheduled time, we reserve the right to charge you the full amount of the booking and a non-attendance administration fee to cover our reasonable costs arising as a result of the missed booking which we may, at our election, deduct from any amounts due to you from us.

You shall promptly notify us:

• if, for any reason, you cannot attend any scheduled cleaning (in which case you must promptly notify the Client also) or otherwise become unable or unavailable to supply the Services as contracted,
• if you receive any complaints from Clients; and
• of any grievance that you may have in relation to Clients.

If you agree to accept a booking through the Neat Natty platform and then at a later date decide that you no longer want or are unable to complete the clean we reserve the right to charge you a fee up to the total booking(s) value of the clean.

You shall attempt to resolve any complaint by a Client directly with said Client.

You shall provide reasonable cooperation to us in connection with these terms of use and comply with our reasonable requirements, including prompt provision of such information and documents as we may reasonably request in connection with these terms of use.

You shall only use Client contact information insofar as is reasonably necessary to provide the Services. You shall keep such information confidential and shall delete it if requested to do so by us.

We do not guarantee that you will receive any, or any particular level of, contracts or revenues from the arrangements contemplated by these terms of use.

We do not carry out any checks on Clients and cannot provide any guarantees as to the conduct of Clients or the suitability or safety of their premises. You attend cleaning visits at your own risk. You must leave immediately if you have any concerns as to such matters.

By registering to use Neat Natty, you agree that all bookings between you and Clients will be made through Neat Natty and that you will not supply any Services to any Clients who have previously booked you through Neat Natty or whose contact details you have received from us, other than through Neat Natty. If a Client offers to engage or employ you to provide Services other than through Neat Natty, you must refuse such an offer and notify us immediately. If you accept any such offer or if you make a similar offer to a Client, we will immediately withdraw your right to use Neat Natty and you will be required to compensate us in respect of any losses we suffer as a result up to a maximum of $1,000 and we may deduct this from any money owed to you.

You also agree not to supply any Services to any Clients who have previously booked you through Neat Natty, or whose contact details you have received from us, for a period of six months after the date of termination of the legal agreement between us.

Payments

You are free to set your own pricing, this will be agreed with Neat Natty before any bookings are assigned to you.

Payments will be made biweekly on Sundays from the company to an account of your choosing.

You agree that we will process payments for your services on your behalf and Neat Natty is only holding onto these funds until they are released to you, pending any issues from the Clients.

You agree that we will process payments on your behalf.

Personal data

You acknowledge and agree that we are entitled to process your personal data in accordance with the terms of our (privacy and cookie policy) which is subject to change from time to time.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in Neat Natty and in the material published on it. You acknowledge that you have no rights in or to Neat Natty or the technology used or supported by it other than the right to use it in accordance with these terms of use. If you use any part of Neat Natty in breach of these terms of use, your right to use Neat Natty will cease immediately.

You must not use any part of the content on Neat Natty for commercial purposes without obtaining a license or other written consent to do so from us or our licensors.

Liability and Indemnity

Any provisions in these terms of use, excluding or limiting liability, will apply regardless of the form of action, whether under the statute, in contract or tort (including negligence), or otherwise. Nothing in these terms of use is in any way intended to exclude or restrict either party’s liability for negligence causing death or personal injury for fraud or fraudulent misrepresentation or for any liability that may not legally be excluded or limited.

We shall not be liable for a breach of these terms of use unless you have given us prompt written notice of the breach and a reasonable opportunity thereafter to rectify the breach at our expense.

Our total liability under, or in connection with, these terms of use in respect of any act or omission, or any series of connected acts or omissions, shall be limited to the amount paid to you in the six months preceding the relevant act or omission.

In no circumstances shall we be liable for any consequential, indirect, or special loss or damages or for economic losses (including, without limitation, loss of revenue, profits, contracts, business, or anticipated savings) or for damage to, or loss of, data or for damage to, or loss of, reputation or goodwill.

Both parties exclude all terms that are not expressly stated herein, including, but not limited to, any implied warranties as to quality, fitness for purpose, or ability to achieve a particular result.

You agree to indemnify us and to hold us and our successors, assigns, parent, subsidiaries, affiliates, directors, officers, employees, and agents harmless against all losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these terms of use or your provision of the Services. We shall have the right to withhold our reasonable estimate of the total damages and costs from sums otherwise payable to you under these terms of use or any other agreement between the parties and to apply such sums to payment of such damages and expenses. We shall have the sole right to control the defense and settlement of any such claim, save that we shall consult with you before any settlement. You agree to provide reasonable assistance to us at your expense in the defense of the same.

Content standards

These content standards apply to any and all content that you post or upload to Neat Natty and/or to any interactive services associated with it (including, without limitation, any messaging service that allows you to contact Clients). You must comply with the spirit and the letter of the following standards. The standards apply to each part of any post or upload, as well as to its whole.

We are not responsible or liable to you or any third party for any content posted or uploaded anywhere as a result of your use of the Neat Natty platform and/or the contract you had with a Client.

Suspension and termination

We may at any time, whether with or without cause and whether with or without notice, immediately suspend your right to use Neat Natty (including removal of your profile from the Site and the App) and/or terminate the legal agreement between us and close your account.

You may terminate the legal agreement between us and request the closure of your account at any time on not less than 14 days’ notice by emailing us at hello@neatnatty.com.

We will determine, at our discretion, whether there has been a breach of these terms of use through your use of Neat Natty, and if such a breach has occurred, we may take such action as we deem appropriate, including all or any of the following actions:

• immediate, temporary, or permanent withdrawal of your right to use neatnatty.com (including termination of the legal agreement between us and closure of your account);
• immediate, temporary, or permanent removal of any content posted or uploaded by you to Neat Natty,
• issue of a warning to you,
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach,
• further legal action against you; and
• disclosure of such information to law enforcement authorities as we feel is reasonably necessary.

We exclude liability for actions taken in response to breaches of these terms of use. The responses described in these terms of use are not limited and we may take any other action we deem reasonably appropriate.

If we withdraw your right to use Neat Natty:

• all rights granted to you under these terms of use shall cease,
• you must immediately cease all activities authorized by these terms of use, including your use of Neat Natty,
• you must return all appropriate belongings to customers before the release of final payment,
• you must, if applicable, immediately delete the App from all Mobile Devices; and
• you must not attempt to re-register to use Neat Natty.

Other important terms

You agree not to disclose, divulge, or communicate directly or indirectly to any third party any information regarding us, neatnatty.com or any Clients (including their contact details) without our (or their, as applicable) prior written consent. You must not use any such information other than what is necessary to provide the services requested by Clients.

We may transfer our rights and obligations under these terms of use to another organization, but this will not affect your rights or our obligations under these terms of use.

You may not transfer your rights or obligations under these terms of use to another person. However, at the approval of the Client, you may sub-contract your obligations and work exclusively with other Neat Natty Service Providers. If we fail to insist that you perform any of your obligations under these terms of use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Applicable law

These terms of use, their subject matter, and formation are governed by law. If you are a consumer, the courts of Pennsylvania will, subject to the paragraphs below, have non-exclusive jurisdiction over any claim arising from or related to these terms of use. If you are a business, you and we each agree that the courts of Pennsylvania will have exclusive jurisdiction over any claim arising from, or related to, these terms of use.

Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

Furthermore, these terms provide that all disputes, controversies, or claims arising between you and Neat Natty will be resolved by BINDING AND FINAL ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights (except for matters that may be taken to small claims court or as it relates to provisional or injunctive relief). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Section below entitled Arbitration Agreement for the details regarding your agreement to arbitrate any and all disputes with Neat Natty.

Arbitration Agreement

Agreement to Arbitrate All Disputes. Except as it relates to qualifying small claims and injunctive relief as explained above and below, you agree that any and all disputes, controversies, or claims arising between you and Neat Natty (each a “Claim” and collectively “Claims“), including but not limited to Claims arising out of or relating to the Site, use of the Site, these Terms and/or the Privacy Policy, shall be settled by binding and final arbitration in accordance with the then prevailing Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures“). The JAMS Rules and Procedures are available at www.jamsadr.com/ or by calling (800) 352-5267. The arbitration will be heard and determined by a single arbitrator, who shall be selected pursuant to the JAMS Rules and Procedures. The arbitrator’s decision, judgment, or award in any such arbitration will be final and binding upon the parties and may be entered and enforced in any court having jurisdiction thereof. The Federal Arbitration Act (“FAA“) and federal arbitration law apply to this agreement. The arbitrator shall apply Pennsylvania law consistent with the FAA and applicable statutes of limitations and shall honor all claims of privilege recognized at law. For the avoidance of doubt, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the arbitrability of any Claims, the scope, applicability, interpretation, and enforcement of this arbitration agreement, and the interpretation, applicability, enforcement, formation of these Terms and/or the Privacy Policy.

Small Claims and Injunctive Relief. This arbitration agreement does not preclude you from pursuing qualifying small claims in small claims court. If your Claims qualify for small claims court, you may still assert your Claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and Neat Natty both retain the right to apply to any court of competent jurisdiction for provisional or injunctive relief, including for pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

Class Waiver. You may not act as a class representative or private attorney general or participate as a member of a class of claimants concerning any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your individual Claims. The arbitrator may not consolidate or join the Claims of other persons or parties who may be similarly situated.

Arbitration Costs and Procedures. If you initiate arbitration against us, you will not be responsible for professional fees for the arbitrator’s services or any other JAMS fees. If you can demonstrate that the costs of arbitration will be cost-prohibitive as compared to the costs of litigation, Neat Natty will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being cost-prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate. Under the JAMS Rules and Procedures, the arbitration shall proceed in a location determined by the arbitrator (provided that such location is reasonably convenient for you), or at such other location as may be mutually agreed upon by the parties.

Enforcement and Invalidity. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable, or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither claimant nor Neat Natty shall be entitled to arbitrate their dispute.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE JAMS RULES AND PROCEDURES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR Neat Natty WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Each of the conditions of these terms of use operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

These terms of use are not intended to confer rights on anyone other than you and us.